Whenever complaints are mentioned around your business, it shouldn’t strike fear. Complaints are a great way to improve the way you work and provide leverage for change. At DDI Software, our customer complaint tracking software allows you to react quickly to them.
Solving problems and complaints in any business can turn into putting out fires rather than improving your processes. With our software, you will be able to track the complaints easier and be able to handle them with real-time technology.
Our Insight Client Portal is packed full of useful and integral features for your business:
• Minimise oversight of customers: Throughout a customer’s time with your company, it will rarely be without teething problems. Outsourced activities can push your customer’s concerns to the periphery, but with Insight you will have greater control.
• Gather evidence: Each customer should feel appreciated and their experiences will dictate whether they complain or not. Our software gathers evidence on every customer to give you proof of oversight.
• Transparency of customers: Keep track of call recording, customer queries and handle complaints in one fell swoop with our Insight software.
Set up to benefit your company’s work processes and mitigate against complaints, Insight can help you. To find out more about our software, get in contact with us today.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."
"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."
"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."