DDI Software | Best Debt Management Software | CRM Software Systems

Enterprise CRM and Telephony Systems
for Contact Centres

Innovation and competitive edge through agile solutions that drive performance improvement, customer engagement and compliance
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What Our Clients Say

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“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”

Nigel Bryant, Director, SLL Capital Financial Solutions

“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”

Margo Kidd, Head of Operations, Opos Limited

"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."

Mike McEvoy, Managing Director, Hellix Limited

"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."

Mark Fishman, Managing Director, Gordon and Noble

"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."

John Sawers, Director, Life Credit Management Limited
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Our Solutions

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Rich in Functionality, Features and Benefits

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    A solution that adapts to your business, supports your strategies and workflows
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    Helps to drive best practice, attain and demonstrate compliance
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    Open platform for ease of Integration, powerful Business Intelligence
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    Streamlined processes, complete Oversight and Control, ensures Performance Improvement
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Low Cost of Acquisition and Ownership, Rapid ROI

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    No costs up-front, pay monthly only for what you need, expand as your business grows
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    Ease of Implementation; simple set-up and initial user training, free support and maintenance
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    Hosted in the Cloud, fast and secure access to your data
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    Rapid implementation and return on investment, delivers instant savings
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Future-proofed solution to mitigate your risk

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    Tried and trusted, glowing references from extremely satisfied clients
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    Dedicated to providing a continuously improving and evolving solution
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    Product Roadmap driven by User and Industry input to ensure Regulatory Compliance
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    Highly Scalable as your business and your systems grow
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About

Established since 2004, we are an independent and privately owned software author specialising in the provision of smart, proven and robust solutions to customer servicing sectors in general, and with an emphasis on improved management of credit control, debt collection and recovery. A trusted and well-respected technology partner, our cutting-edge products and services have helped our clients optimise productivity levels across a wide range of industries such as:

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Banking and Financial Services

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Insurance

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Business Process Outsourcing

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Utilities (Electricity, Gas and Water)

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High Cost Short Term Lending

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Legal

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Telecoms

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Claims Management

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Automotive Finance

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Logistics Management

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Catalogue/Mail-Order

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Debt Management, Collections and Recoveries

Our people make all the difference. Having held senior operational and technology roles within the industry, we truly understand your needs; we listen to you so as to fully appreciate your challenges and are able to proactively deliver solutions that help:

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    Reduce provision for Bad Debt
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    Protect your Brand and Reputation
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    Support Best Practice
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    Facilitate Compliance
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    Deliver real Competitive Edge
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    Underpin complete Oversight and Control of your operations

In essence, our mission is quite simply to successfully deliver positive and sustainable outcomes for our clients and, where applicable, their customers.

Our Clients

DDI Software boasts an enviable track record of supporting best practice for our clients and enabling Oversight across all of their key operations. From business start-ups with only a few users to multi-site international businesses with hundreds of users, our clients have utilised our technology to innovate, to facilitate compliance with regulatory authorities and to attain real competitive edge.

The client quotes below are typical of success stories across our client base and are a testament to our client-centric focus and our commitment to provide business solutions that matter, and that provide a platform from which our clients derive real, tangible business benefit.

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“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”

Nigel Bryant, Director, SLL Capital Financial Solutions

“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”

Margo Kidd, Head of Operations, Opos Limited

"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."

Mike McEvoy, Managing Director, Hellix Limited

"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."

Mark Fishman, Managing Director, Gordon and Noble

"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."

John Sawers, Director, Life Credit Management Limited
Read More