DDI Software boasts an enviable track record of supporting best practice for our clients and enabling Oversight across all of their key operations. From business start-ups with only a few users to multi-site international businesses with hundreds of users, our clients have utilised our technology to innovate, to facilitate compliance with regulatory authorities and to attain real competitive edge.
The case studies below are typical of success stories across our client base and are a testament to our client-centric focus and our commitment to provide business solutions that matter, and provide a platform from which our clients derive real, tangible business benefit.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
SLL Capital is an industry leading Debt Purchase and Collections Company, headquartered in London with an international office in Delhi. Committed to excellence in customer service and industry best practice, SLL are members of the leading trade associations BCCA, CCTA and CSA. SLL are authorised and regulated by the Financial Conduct Authority.
SLL wished to build upon its very successful Debt Purchase business and expand its operations to include Debt Collection.
To select and implement a new system capable of supporting all business requirements and leveraging SLL’s investment in existing IT infrastructure.
To obtain comprehensive Management Information on a real-time basis via a seamlessly integrated CRM and Telephony system deployed across both main sites in London and Delhi.
To ensure a future-proofed investment that would prove to be scalable and highly configurable from a trusted partner whose solution not only offered inherent flexibility but also a development roadmap committed to stay abreast of legislative and regulatory change and thereby facilitate ongoing compliance.
DDI Software supplied it's Ascent Customer Management solution, integrated with it'scallcentTelephony and Dialler system
SLL Capital are delighted with their solution from DDI Software, which satisfies all key business requirements and is already achieving a rapid return on investment:
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
Opos, an acronym for Our People Our Systems in recognition that deploying the right people and the right systems helps ensure success for their business by utilising technology to innovate and drive change whilst maintaining oversight of quality and compliance. Opos Limited delivers a fully compliant debt collection service to clients across multiple sectors, including Banking and Finance, Insurance, Telecoms and Utilities. Opos Limited is fully authorised and regulated by the Financial Conduct Authority (FCA), is a member of the Credit Services association (CSA) and is ISO certified.
Already an extremely satisfied client of DDI Software, having initially implemented Ascent to address customer management requirements, Opos Limited now wished to leverage the system’s flexibility and scalability and expand the scope to include telephony/dialling technology.
To deploy an innovative technology solution that would drive and improve productivity across all aspects of Opos Limited’s business.
To provide dedicated self-service portals to both clients and customers, allowing their clients access whenever and from wherever required, delivering key management information and key performance indicators in a completely transparent manner.
To deliver against the FCA Sourcebooks, achieve systematic management oversight of its business activity, gaining competitive edge in doing so and to offer exceptional levels of service to all customers - internal and external alike.
DDI Software supplied itsCallcentTelephony and Dialler platform, which integrates seamlessly with the Ascent Customer Management solution. Working closely in collaboration with Opos Limited, DDI Software developed its insightclient portal which allows Opos Limited to provide clients with real-time visibility of their customers’ experience, including all call recordings, complaint handling, bespoke dashboards and real-time call monitoring scores. Powerful business intelligence, accessible via PCs, laptops, tablets and smartphones.
Opos Limited’s continued success and growth is underpinned by its expert implementation of DDI Software’s solutions. Improved management oversight has led to increased productivity and has enabled unprecedented levels of customer service, transparency and specific benefits such as:
