Dashboards are used across the technological world to provide a platform for updates, monitoring and reporting. They’re intrinsically important to almost every company in the world, but are especially integral to those working with real-time statistics and business intelligence data.
At DDI Software, our dashboard reporting software is on hand to streamline updates and ensure that you have immediate access to statistics on your customers and your business. This allows you to react quickly to changes in the sector and respond to complaints easier.
To add our dashboard reporting software to your company, it’s simple. Our telephony platform, Callcent, is trusted across many sectors relating to customer complaints over the phone. With the ability to manage incoming and outgoing calls, the recording of them and playing them back instantly, you will have the perfect springboard to improve your customer’s journey.
Real-time updates will be easy to digest and help you to empathise with the situation at hand. Whether it’s a complaint you need to respond to quickly or a query that you can solve in seconds, you’ll be best placed to do so with our dashboard reporting software.
Trusted across the finance, banking, telecoms and legal sectors, our team can give you the most applicable advice for your situation. To find out more about our service, speak to our helpful team.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."
"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."
"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."