Every office is reliant on compliance and customer service. Each person that tries to contact your business shouldn’t have to face a lengthy delay before reaching the right person they need to speak to, nor should they feel alienated by an automated process.
At DDI Software, we’re experts in providing solutions to these situations with our office phone systems for businesses which can be installed and managed with ease. We are able to install our Callcent telephony platform to your business to ensure that you have the most professional phone system to call upon.
The clients that we already have and the clients that we gain in the future will always rely on the quality of our phone systems to ensure they have everything they need at their fingertips. In a call centre, every second counts. This stems from a crisp call system and the ability to track data and statistics of your consumers.
Callcent does this expertly by managing and handling incoming and outgoing calls from your company. Real-time productive assessments can be made to guarantee your team are working to their best ability and an easy to use web-based platform makes it an ideal addition to your business.
To find out more about our office phone systems for your businesses, speak to one of our helpful team today.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."
"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."
"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."