It’s harder than ever in the technology-centric world to be both personable and helpful to your customers. That’s the most important aspect when speaking over the phone to your customer’s concerns. At DDI Software, we understand that every consumer is integral to your development and have the ideal solution for your business.
Our business CRM (Customer Relationship Management) solutions will ensure that you can provide your customers with the best, most up-to-date information about the services they’re using. When any customer comes to you with a query or a complaint, they should feel respected and in safe hands from the first moment.
What’s at stake when any of your customers come to you with a question?
Everyone that contacts with your customers are putting your brand and reputation on the line. Every word and each piece of information that is imparted can make a huge difference to the end result. Our software will aim to streamline your processes to make them more productive and improve compliance.
With a team of experts that have worked in the industry for years, we understand how to make the most of your CRM and how to guarantee it improves your company.
If you’d like to find out how our business CRM solutions can make a difference in your company, speak to our team today.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."
"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."
"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."