Every customer that a business has should be valued as much as the next one, but finding that perfect equilibrium is difficult in almost any sector in the world. At DDI Software, we’re passionate about finding solutions to customer relations problems, and stopping the threats that can manifest themselves in the future.
Our CRM (Customer Relations Management) software at DDI Software is the best possible addition to your company as you will be able to manage calls, complaints and track customer responses quickly, swiftly and more effectively.
Here’s three reasons our CRM software, Ascent, is perfect for your company:
1. Real-time intelligence over your customers: Pick any customer in your company and find out about their journey. Don’t be hamstrung by misinformation, with Ascent software you’ll be right on top of every single aspect.
2. Simplified account management: Have a handle on a wide range of account management options from the beginning to the end. Account management for contact centres is integral every single day; Ascent allows you to do this.
3. Best practice for debt collections: Having a breadth of information awaiting every question that’s asked of you gives you an advantage for debt collection services.
To discover more about our CRM software and how it can help you, talk to our team today.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."
"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."
"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."