The reams of documents that have to be sorted in every office in the world is trebled when mentioned in an insurance capacity. The insurance sector is packed full of documents, so staying on top of them is integral.
At DDI Software, our Insight Client Portal is the best data management software available to your business and will help you to stay abreast of every change that occurs during your customer’s journey.
Every step your customer takes when with your company must be dealt with timely and helpfully. By retaining every piece of contact that you’ve had with them, you are best informed to answer their queries.
If you have hundreds or even thousands of customers that you need to keep a track of, our data management software will ensure you can recall important information about each of them. From complaint handling and call recordings to customer queries, you can stay in touch with each step of their journey.
The engagement you have with your customers is vitally important to your growth as a company. Making sure you have updated information about their history with you will only help to bridge the gap between you.
To find out the benefits of our Insight Client Portal for your company, speak to one of our helpful team today.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."
"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."
"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."