Communication is incredibly important in any company, allowing you to keep abreast of changes in the quickest method possible. At DDI Software, we provide and install office phone systems for businesses to help streamline their processes.
Our CallCent software is a great addition to any business that uses telecoms regularly. As a software author that have developed software relating to debt collection and recovery, we understand that the sector requires constant customer management to work smoothly.
In combination with our Ascent customer management solution, CallCent works to provide a platform to record and stay in close contact with customer feedback through laptops, tablets and PCs.
Your proximity to important information will only become closer with our software. Improve your call quality by allowing CallCent to monitor exchanges between you and your customers. Adhere to ever-changing policy and stay agile to customer complaints and concerns.
Telecoms in any business are integral to keeping the system in good working shape. By using our product at DDI Software, you can improve productivity and, in turn, make your customers’ experience even better.
Since 2004, we’ve been providing solutions to problems in the legal, financial and insurance industries. See why we’re trusted for technology solutions with our software by contacting our team today.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."
"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."
"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."