The world of debt recovery requires agility and flexibility to find the best possible solutions for a wide range of situations. Your business will thrive with the inclusion of our payment collection software from DDI Software.
We have developed our software to make it easier for our clients to manage and find the answers to an increasing number of queries and difficult questions. Our Ascent software is the ideal accompaniment to your contact centre, and allows your customers to have a helpful, pleasant journey despite their payment collection concerns.
Our software is specialised to help both commercial and consumer-based operations to thrive. To do this, we had to create a software that could be implemented into all companies to improve the productivity of payment collections.
By adding our payment collection software to your company’s contact centre environment, you will see the immediate difference. You will achieve end-to-end account management, user definable strategies to incorporate into your processes and field agent management from the moment our software is installed.
As a CRM workflow tool, you can be certain that you will retain the importance of your customer while also improving your workflow processes. One simple addition of our software could be the catalyst for your company to become more productive and consumer-centric.
To find out how our software can make a difference to your company, get in contact with our team.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."
"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."
"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."