Your customers and clients choose your business for a reason. To maintain that relationship, it’s important to stay in touch and track their journey with your company. At DDI Software, we can integrate a customer portal technology system to complement your legacy systems.
Not only is our customer or client portal technology innovative and helpful, but it can give you greater agility in your sector. Reacting to change doesn’t have to be long and laborious with our Insight Client Portal.
Installed within your current systems, you will have access to several integral features that can help your relationships with your customers and allow for competent complaint handling. Within the customer portal technology, you will be able to track and handle complaints while maintaining transparency.
The experience of your customers with your team will enable you to be better prepared for the future. This can be accessed online where ever you are and on a variety of platforms. This will detail the journey your customer has been on and keeps you in contact with calls, complaints and queries at all times.
The instant transparency and real-time access that you will receive immediately with our Insight client portal technology can benefit your business. Find out how it can be implemented by contacting us today.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."
"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."
"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."