The internet has made it even easier to provide a full and frank service to your customers. Now, not only can you call directly to get to the root cause of problems, but offer them a secure online platform to us. At DDI Software, our customer portal technology, Insight, is an ideal addition to help your work processes.
The secure, platform can give you important information on your customers credit rating, invoices, order information and more. As it works over an online system, you can best utilise your resources and staffing instantly without the need for the integration of new systems.
Our customer portal technology, Insight, has been developed as a result of worries over the relationship between you and your customers when using outsourcing services. This can strain the customer relations that you have worked so hard to acquire.
By using Insight, you will have control over the system to dictate the evidence base required to effectivity manage your customers. This will mean having access, in real time, to your customers journey and experiences, where ever you are.
Our Insight client portal is also ideal for tracking and managing customer queries, complaints and call recordings.
To discover how our system can help improve your customer journey, get in touch with us today.
“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”
“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”
"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."
"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."
"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."