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Customer Complaint Tracking Software

Your customers can provide you with important information about their experiences with your company and the practical application of your services. At DDI Software, we have developed a customer complaint tracking software that will give you real time updates in an easily digestible format.

Feedback from your customers will give you a basis to improve your work processes. The hardest part of complaints is dealing with them properly and timely to iron out deficiencies in your service. Complaints can come through many channels, and our software aims to calibrate all of these so you can track them.

With each customer account you have, our customer complaint tracking software will engage and handle complaints using real-time technology. Our software keeps an eye on all customer activity such as queries, call recordings and complaint handling.

Our Insight Client Portal gives you access to all this information and makes your ability to handle and control the flow of complaints easier. The online capabilities of our software ensure that where ever you are and whenever you’re looking to track complaints, it can be done in real-time.

While it’s easy to lose track of the complaints of your customers throughout their journey, make sure you value them with our customer complaint tracking software.

Discover more about our service by getting in touch with our team today.

Our clients

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“We love the flexibility and self-service nature of our system….and when we do call on DDI Software for support or advice their service is always prompt, knowledgeable and friendly.”

Nigel Bryant, Director, SLL Capital Financial Solutions

“Without the right systems in place you are effectively trying to manage in the dark. DDI’s
systems Ascent, callCent and Insight help to illuminate our business, providing clarity and visibility that enables us to quickly reach meaningful and informed decisions. It’s the perfect solution for us and one that I am sure other progressive organisations will want to explore.”

Margo Kidd, Head of Operations, Opos Limited

"The Ascent Collection system gives Hellix the automation required to manage large volumes of accounts in an easy to use and compliant process. It’s simple to operate, keeps agent interaction to a minimum, and DDI’s continuous product improvement programme ensures that they will continue to be a formidable force for many years to come."

Mike McEvoy, Managing Director, Hellix Limited

"Ascent has proven to be a hugely reliable, dynamic and exciting collection system encompassing a wealth of functionality and speed of data access. Coupled with an impressive reporting module, it helps us deliver time and time again."

Mark Fishman, Managing Director, Gordon and Noble

"We are a long-term client of DDI Software and are delighted that their systems have seamlessly integrated into our business processes and exponentially increased our productivity. The comprehensive web front end, which enables our clients to access their data real time has provided us a unique selling point and helped us to win business on several occasions."

John Sawers, Director, Life Credit Management Limited
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