The internet has made it even easier to provide a full and frank service to your customers. Now, not only can you call directly to get to the root cause of problems, but offer them a secure online platform to us. At DDI Software, our customer portal technology, Insight, is an ideal addition to help your work processes.
The secure, platform can give you important information on your customers credit rating, invoices, order information and more. As it works over an online system, you can best utilise your resources and staffing instantly without the need for the integration of new systems.
Our customer portal technology, Insight, has been developed as a result of worries over the relationship between you and your customers when using outsourcing services. This can strain the customer relations that you have worked so hard to acquire.
By using Insight, you will have control over the system to dictate the evidence base required to effectivity manage your customers. This will mean having access, in real time, to your customers journey and experiences, where ever you are.
Our Insight client portal is also ideal for tracking and managing customer queries, complaints and call recordings.
To discover how our system can help improve your customer journey, get in touch with us today.
